Download Construction Quality Management by S. L. Tang, Syed Ahmed, Raymond Aoieong, S. W. Poon PDF

By S. L. Tang, Syed Ahmed, Raymond Aoieong, S. W. Poon

This e-book examines a number of the caliber administration platforms utilized to the development in Hong Kong and different components of the realm. Hong Kong’s event is especially vital since it performs a number one position in development caliber administration globally. The textual content strains the swap from qc (QC) perform within the Nineteen Seventies, to the standard insurance (QA) notion within the Nineteen Eighties, and eventually to the entire caliber administration (TQM) philosophy within the Nineties. the entire instruments and methods utilized in relation to development caliber administration are mentioned intimately within the 12 chapters. As with the opposite volumes within the building and actual property sequence, this can be a reference e-book for development pros, and will be used as a textbook for a few undergraduate and postgraduate classes in genuine property, development and civil engineering.

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Sample text

Thirty-three respondents (94%) indicated that the requirement from the Government was the most important reason to seek ISO 9000 certification (item 5). The Hong Kong Housing Department and the Works Bureau required their major contractors to be certified to ISO 9000 as a condition for retention in their approved contractors lists after March 1993 and September 1996 respectively (see Chapter 3). The ISO 9000 certificate becomes a "work permit" and no contractor can afford to ignore it. Twenty Implementation of quality management systems by Hong Kong contractors and consultants 41 contractors (57%) were aware of the advantages of improving the company's image (item 1) and management (item 2) by ISO 9000 certification.

7. 8. 9. 10. 11. 12. 13. 14. Absence of well structured quality system and procedures Too much documentation control and records Change in culture Insufficient quality management training for staff Quality documents in English not easy for site staff and workers to follow Site staff used to working under supervision rather than to a procedural manual QMS not being applied to subcontractors Incompatibility of the contractor's QMS with another QMS operated by the resident engineer appointed by the client Aim at maintaining the ISO 9000 certification as a "work permit" but not genuinely seeking quality improvement Most of the respondents agreed that the change in culture (item 8) required following the implementation of ISO 9000 brought resistance from the staff (item 2) and affected the performance of the QMS.

In contrast, site employees were not so keen on the implementation of ISO 9000 because of their lack of education and training. While most companies had inevitably experienced increases in paperwork and administrative cost, the majority agreed that the ISO 9000 standards had formed the basis for an efficient quality management system in the construction industry and had also provided the foundation and consciousness for a future move to TQM. 3 ISO 9 0 0 0 and Quality Management Development in the US Construction Industry A study showed that US companies were about five years behind UK companies in being ISO 9000 registered (Krizan 1999).

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